Terms and Conditions
No animal will be excepted unless fully vaccinated and proof of inoculation is furnished in advance or upon arrival, including Canine Kennel Cough. All relevant vaccine incubation periods will need to be observed, for example this being 2 weeks for oral kennel cough vaccination.
We reserve the right to refuse entry to any pets looking unwell.
While every care will be given to all the animals, they are booked in (and groomed) entirely at the owners risk. If the unfortunate situation arises where a vet is needed during the pets stay, we will use your own vet surgeon where ever possible but if not we have our own vet practice on 24hr call.
Fees are charged from the day of arrival. Departure days will not be chargeable if your pets are collected by 10.30am.
Opening times are Mon / Sat 8.30 to 12 and 2 till 5pm. On Sundays & Bank Holidays we are closed.
The boarding fees are due for the full booking should the animals be collected before the departure day.
Personal effects are left at our premises at the owners risk.
Abandoned animals become the property of the proprietors if not collected within 14 days
At the point of issuing a booking acknowledgement we will request a non returnable payment before confirmation of the booking.
For bookings of 3 days or less we will request payment in full
For bookings of 4 days or more we will request a 50% payment
All payments to be made within 5 working days of receiving an acknowledgement form
In the unfortunate circumstances of a cancelled booking we reserve the right to retain all payments